grammar concepts in phone callsYou can use the previous learning strategy with grammar as well, not just with new vocabulary. Every time you see a new grammar structure, write it down, make your own examples with it and then use it at work!
Here are some example topics, as they relate to phone conversations.
- Could I ask who’s calling, please?
- How may I help you?
- Do you mind waiting a few minutes?
- Thanks for calling.
- I’m calling to clarify…
- I’d like to leave him a message.
- When is a good time to call?
Role play with a friendIt may also help to read out the phrases below and practice making phone calls with a friend first. You will be less nervous if you practice with somebody you know. If you don’t have someone to practice with, you can practice on your own.
Reading aloud in English will help you improve your pronunciation. If you record yourself as you practice, you can even become aware of your own mistakes.